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Mobile Software Firm Carrier IQ Probed for Phone Tracking

HeadlineDec 15, 2011

The mobile technology firm Carrier IQ is being investigated for allegations its software was used to track the user activity of around 150 million cell phone users and pass their information onto carriers without permission. The Federal Trade Commission launched the probe following the disclosure smartphones with Carrier IQ software captured every keystroke and text message and sent the data to the user’s cell phone provider. Three of the four major cellular providers — AT&T, T-Mobile and Sprint — say they use Carrier IQ software. Apple says its Carrier IQ will be removed in future software updates. Meanwhile, Carrier IQ is also engulfed in another controversy over its suspected ties to law enforcement surveillance. The controversy erupted after the FBI denied a journalist’s Freedom of Information Act request for documents on data analysis that were gathered with Carrier IQ software. The FBI confirmed it has pertinent information, but denied to release it on the grounds it falls under “law enforcement records.” The FBI so far has refused to deny whether it is using Carrier IQ for surveillance activities.

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